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Hi,
Greeting from PriServe Consulting Inc.
Hope you are doing great.
We Have the Below Position.
Hope you are doing great.
We Have the Below Position.
Title:. System Analyst
Location: Alameda , CA
Duration: 12+ Months contract
Rate: $35/hr C2C(Max)
Job Description:
Location: Alameda , CA
Duration: 12+ Months contract
Rate: $35/hr C2C(Max)
Job Description:
Summary:
The Systems Analyst is responsible for providing production support and analysis, problem investigation and diagnosis, solution definition, and resolution for users of mission-critical Ports America Terminal Operating System (TOS) applications.
Essential Duties:
Essential Duties:
1. Provide second level support (70%)
Investigate, troubleshoot, diagnose, and provide resolution to software and database-related operational problems. Develop and maintain a superuser understanding of the applications and databases of all relevant Ports America software products supported by the Terminal Operating System group. Analyze recurring production issues and create software change requests or operational process requests to resolve these issues. In rotation with other members of the Deployment and support staff, provide on-call support.
2. Support M21 Deployments (20%)
Provide first and second level support during and after implementation of software changes and enhancements. Prior to deployments, review pre-deployment checklists for accuracy and content. During deployments, perform smoke tests on M21 client applications. Perform database cleanup of test data generated during deployment tests. Provide post deployment support after deployments to address issues resulting from deployment.
3. Write functional specifications (5%)
Create clear functional specifications from client requirements or from change requests of production problems for use by both Development in creating system design specifications and Quality Assurance for the creating of test plans and test cases. Create and manage software change requests resulting from the investigation of operational problems from initial triage through software design, development, testing, and deployment.
Create clear functional specifications from client requirements or from change requests of production problems for use by both Development in creating system design specifications and Quality Assurance for the creating of test plans and test cases. Create and manage software change requests resulting from the investigation of operational problems from initial triage through software design, development, testing, and deployment.
4. Customer maintenance (5%)
Act as liaison between customers or business users and the internal analyst, Development and Quality Assurance teams. Produce knowledge transfer documents to enable the organization to provide increased levels of support. Share knowledge acquired about the transportation business and Ports America software by documenting business processes. Establish and continuously manage customer expectations for the delivery of defect fixes and enhancements.
* Performs other duties as assigned.
Key areas of expertise
Key areas of expertise
Task Ownership:
Take ownership of requests for support from ITSM, SQA.
Responsible for completion of tasks from receipt to resolution. Evaluate and clarify requests.
When other resources are required for task completion, manage the resolution and communication.
Problem Resolution:
Able to identify and resolve problems quickly and effectively determining root cause and long term solutions while minimizing impacts to the environment and end users. Ability to assist Development team, Business Analysts, DBA and Operation group in problem resolution.
Decision Making:
Prioritizes requests for assistance and assigned tasks and communicate timelines.
Decides on the urgency of requests based on operational requirements.
Decides when additional assistance is needed from other resources and initiates communications with those resources.
Recommend changes needed within the M21 TOS applications and other areas.
Prioritizes requests for assistance and assigned tasks and communicate timelines.
Decides on the urgency of requests based on operational requirements.
Decides when additional assistance is needed from other resources and initiates communications with those resources.
Recommend changes needed within the M21 TOS applications and other areas.
Leadership and Influence:
Ability to learn and create new technology and apply them to SA process to improve and optimize it.
Skill Variety:
Be capable of quickly learning or have an understanding of process and data flows in the TOS environment and the ability to diagnose through database records, messages, logged data, and source code to provide an explanation and documentation when abnormal events occur.
Ability to effectively and exhaustively investigate and diagnose system problems that have multiple potential sources and symptoms and identify the root cause of system problems.
Ability to model, create tools, and derive data to explain complex business processes. Capable of submitting and validating change requests.
Understanding of Software Development Life Cycle methodologies.
Experience in querying and extracting data from databases (Oracle).
Strong attention to detail, self-starter, self-motivated and proactive.
Ability to effectively and exhaustively investigate and diagnose system problems that have multiple potential sources and symptoms and identify the root cause of system problems.
Ability to model, create tools, and derive data to explain complex business processes. Capable of submitting and validating change requests.
Understanding of Software Development Life Cycle methodologies.
Experience in querying and extracting data from databases (Oracle).
Strong attention to detail, self-starter, self-motivated and proactive.
Task Significance:
This role will play a large part in the success in operations of M21 TOS applications by supporting users of the TOS, responding to issues raised in production, and identifying business requirements to meet the needs.
Contacts and Communication:
This role will play a large part in the success in operations of M21 TOS applications by supporting users of the TOS, responding to issues raised in production, and identifying business requirements to meet the needs.
Contacts and Communication:
Have regular communication with peer System Analyst personnel and Deployment and Support Lead, Developers, SQA, and Business Analysts on tasks, progress and issues. Report the status and goals to director of software development, Deployment and Support Manager, managers of other departments and stakeholders in M21 TOS team.
MINIMUM Job Requirements :
MINIMUM Job Requirements :
• B.A. or B.S. in Computer Science, Engineering, or Mathematics, or business related degree, or equivalent work experience
• 3 years experience in systems analysis
• Experience in transportation and global logistics preferred but not required
• Strong experience in database analysis, good knowledge of RDBMS databases (preferably Oracle), strong in SQL
• Experience with database diagnostic tools
• Experience with Microsoft Office products: Word, Excel, Visio, Access
• Ability to review and diagnose Visual Basic and C# Code
• Experience analyzing complex business processes and systems used in the commercial transportation industry, supply chain management, logistics, or similar field
• Ability to develop or use key system analyst work products including modeling, data flow diagrams, state diagrams, use cases, test cases, and requirements matrices in the investigation and resolution of production and system issues
• Occasional travel to customer sites
Prefered Qualifications:
• 3 years experience in systems analysis
• Experience in transportation and global logistics preferred but not required
• Strong experience in database analysis, good knowledge of RDBMS databases (preferably Oracle), strong in SQL
• Experience with database diagnostic tools
• Experience with Microsoft Office products: Word, Excel, Visio, Access
• Ability to review and diagnose Visual Basic and C# Code
• Experience analyzing complex business processes and systems used in the commercial transportation industry, supply chain management, logistics, or similar field
• Ability to develop or use key system analyst work products including modeling, data flow diagrams, state diagrams, use cases, test cases, and requirements matrices in the investigation and resolution of production and system issues
• Occasional travel to customer sites
Prefered Qualifications:
• Strong analytical and problem-solving skills
• Experience providing 24/7 on-call production operations emergency response in regular rotation with other team members
• Experience in large-scale enterprise application support environment
• Manage multiple tasks and projects in an environment of frequently-shifting priorities
• Excellent oral communication, written communication, and presentation skills
• Proactive and can-do approach to problem solving and resolution
• Is a team player. Effective coordination and cooperation with team members, management, stakeholders, and customers
• Able to work independently with minimal supervision
• Experience in Source Control, Feature and Bug Tracking systems such as TFS.
• Basic programming skills in client-server/web technologies (e.g.: .NET, Visual Basic, C/C#/C++, XML, etc.).
• Ability to continuously improve team and organizational productivity
• Experience working with on-site and offshore software development teams
• Ability to learn new technologies, applications, and methodologies to meet emerging business and market needs
• Proficient in the use of Visio, Microsoft Outlook, Word, PowerPoint and Excel
Thanks & Regards
Vikas Shimpi
Lead Technical Recruiter
PriServe Consulting Inc
Vikasm.shimpi@priserve.com
• Experience providing 24/7 on-call production operations emergency response in regular rotation with other team members
• Experience in large-scale enterprise application support environment
• Manage multiple tasks and projects in an environment of frequently-shifting priorities
• Excellent oral communication, written communication, and presentation skills
• Proactive and can-do approach to problem solving and resolution
• Is a team player. Effective coordination and cooperation with team members, management, stakeholders, and customers
• Able to work independently with minimal supervision
• Experience in Source Control, Feature and Bug Tracking systems such as TFS.
• Basic programming skills in client-server/web technologies (e.g.: .NET, Visual Basic, C/C#/C++, XML, etc.).
• Ability to continuously improve team and organizational productivity
• Experience working with on-site and offshore software development teams
• Ability to learn new technologies, applications, and methodologies to meet emerging business and market needs
• Proficient in the use of Visio, Microsoft Outlook, Word, PowerPoint and Excel
Thanks & Regards
Vikas Shimpi
Lead Technical Recruiter
PriServe Consulting Inc
Vikasm.shimpi@priserve.com
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